Help Desk Manager position posted

We recently posted the Help Desk Manager and Technology Trainer position.  Below are the job requirements, please see http://jobs.owu.edu for more information.  Applicants should submit a resume by November 1st for full consideration.

Qualifications: 

• Education: Bachelor’s degree.
• Three years of professional experience in front-line computing user support. Additional experience and training in application support and desktop/laptop systems troubleshooting preferred, particularly in an academic environment.
• Professional experience in technology training for college-aged and adult learners, focusing on application usage such as the Microsoft Office suite.
• Extensive experience with multiple operating systems—including current and recent versions of Microsoft Windows and Macintosh OS—as well as personal productivity applications (e-mail, word processing, spreadsheets, presentation tools, databases, etc.) and other desktop applications plus peripheral devices.
• Proficiency with support call tracking and inventory management tools.
• Basic proficiency with enterprise networking directory services like Microsoft Active Directory preferred.